Parts Store

To replace a missing or damaged piece, place a request on the Request Pieces page and select the set you have. From there, you can search the list manually for the piece you need or input the piece number in the search bar.

When requesting replacement pieces, you must provide Proof of Purchase or Ownership. This can be a receipt of your purchase, or a photo of your set with today’s date clearly marked.

You can request replacement decals the same way you request pieces. Navigate to the Request Pieces page and select the set you have. From there, you can search the list manually for the decal sheet or input the decal sheet piece number in the search bar.

When requesting decals, you must provide Proof of Purchase or Ownership. This can be a receipt of your purchase, or a photo of your set with today’s date clearly marked.

You can request replacement die-cast cars or signature plates the same way you request pieces. Navigate to the Request Pieces page and select the set you have. From there, you can search the list manually for the piece you need or input the piece number in the search bar.

When requesting missing die-cast cars or signature plates, you must provide Proof of Purchase or Ownership. This can be a receipt of your purchase, or a photo of your set with today’s date clearly marked.

If you need a replacement for a damaged die-cast car, please include a photo of the damaged product when submitting your request.

We can replace missing or damaged figures. You can request replacement figures on the Request Pieces page. From there, you can search the list manually for the figure number or input the figure number in the search bar.

When requesting figures, you must provide Proof of Purchase or Ownership. This can be a receipt of your purchase, or a photo of your set with today’s date clearly marked.

If your set is missing a bag(s) of pieces, please contact our team with the number(s) of the missing bag(s), and we will get new ones sent out right away.

We can provide piece replacements for older sets as long as supplies last. To request a piece from an older set, please contact our team.

For any help regarding MEGA BLOKS® pieces, visit the Global Consumer Support page.

If you can’t find the piece you are looking for on the website, please contact our team so we can help!

Our team is ready to help! You can give us a call or contact us by email through our Consumer Support Contact Us page, and we will be happy to assist you. To help us serve you as quickly as possible, please have your product number, date code and Proof of Purchase ready when you contact us.

You can find the quantity of each piece included in your set by referring to the Contents page at the end of your building instructions.

Please request only the pieces that are missing. While replacement requests cannot exceed the quantity originally included in your set, we ask that you order only the pieces you need to complete your build.

At this time, Mattel Brick Shop™ does not offer individual bricks for purchase. We’re always looking for ways to enhance the building experience, so be sure to check back for future updates.

You can download PDF versions of our building instructions on the Request Pieces page. No need to place a request!
If you would like to request print building instructions, please  contact our team and we will send you a replacement right away.

To help us process your replacement request as quickly as possible, we'll ask you to provide either Proof of Purchase or Proof of Ownership.

Proof of Purchase can be one of the following:

• A receipt
• An invoice
• An order confirmation that clearly shows the product name and purchase date

Proof of Ownership is:

• A photo of your Mattel Brick Shop™ set with today's date handwritten on a piece of paper clearly visible in the image

Don't have either? Contact our team and we'll be happy to help you explore your options.

We ask for Proof of Purchase for quality control purposes. We want to keep a record of any manufacturing issues so we can keep striving for top quality builds, and having a picture on hand is the easiest way to facilitate this process.

You can find your product number on the front of the box. This number can also be found on the front of your building instructions. The product number will be 5 digits long, starting with 3 letters and ending in 2 numbers (Ex. ABC12).

The bottom of the box will also contain important information like the product number and date code. Be sure to keep this information handy when contacting Consumer Support.

Piece numbers can be found by flipping to the end of your building instructions. The page labelled Contents will list every piece and its associated number, in ascending order of size. This information is available in both print and PDF versions of our building instructions.

We want to make sure that we offer only the highest quality builds. If your set came with a damaged piece(s), we sincerely apologize, and we’ll work hard to make it right.

You can request a replacement for damaged pieces through the Request Pieces page. Simply fill out the provided form, including Proof of Purchase.

You can upload a receipt of your purchase as proof or attach a picture of the purchased set with the current date visible in the photo.

If you are missing pieces from multiple sets, you need to make a request for each set individually. You cannot request pieces from multiple sets in a single form.

This website only offers replacements for Mattel Brick Shop™ pieces. For help with replacing MEGA BLOKS® pieces, visit the Global Consumer Support page.

We will cover all shipping costs. We will also take care of any customs fees, as well as tariffs when shipping to the US.

Once shipped, you will receive a tracking number via email so you can track the status of your replacement pieces.

Requests for pieces are typically processed within 1-2 business days. Once processed, we will provide you with a tracking number. You can track your shipment on the courier’s website. Most shipments take around 10-15 business days to deliver, but shipping times may vary depending on the country being shipped to.

We have higher volumes during the holiday season, so your pieces might take a bit longer to get to you if you’ve requested them around that time!