Contact Us

Fill out the form below and our team will get back to you.
Sending multiple messages will result in longer response times.
FAQs

Have a question about a piece, product, or request? Please fill out the form below and we’ll get back to you as soon as possible.

Click Upload to add up to 5 images. Accepted formats: JPG, JPEG, PNG.

Mattel Parts store:

636 Girard Ave
East Aurora, NY 14052

Calls and emails may be handled outside your country of residence. Your call will be recorded for quality control, training, legal, and other business purposes.

U.S. & Canada: 1-800-858-0102

International: 201-443-1091 Standard long-distance charges may apply.

If you wish to exercise your privacy rights, please visit the Mattel Privacy Choice Portal or call 1-800-524-8697.

Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.