Search for your product
Enter the product name, product number, or piece number to find your product.
Request Pieces
Search by product name, product number, or piece number to find the right replacement.
How does it work?
Choose the piece
Select the missing or broken piece from the product list.
Add your details and submit Proof of Purchase
Add your contact, delivery details and Proof of Purchase then send it to our support team for review.
Looking for your product name/number?
On the box
Look for the product name / product number near the pieces, barcode, side or back label.
From the building instructions
Look for the product name / product number on the cover of your building instructions.
FAQs
How do I request replacement pieces?
To replace a missing or damaged piece, place a request on the Request Pieces page and select the set you have. From there, you can search the list manually for the piece you need or input the piece number in the search bar.
When requesting replacement pieces, you must provide Proof of Purchase or Ownership. This can be a receipt of your purchase, or a photo of your set with today’s date clearly marked.
Can I request replacement decals?
You can request replacement decals the same way you request pieces. Navigate to the Request Pieces page and select the set you have. From there, you can search the list manually for the decal sheet or input the decal sheet piece number in the search bar.
When requesting decals, you must provide Proof of Purchase or Ownership. This can be a receipt of your purchase, or a photo of your set with today’s date clearly marked.
How do I request replacement die-cast cars or signature plates?
You can request replacement die-cast cars or signature plates the same way you request pieces. Navigate to the Request Pieces page and select the set you have. From there, you can search the list manually for the piece you need or input the piece number in the search bar.
When requesting missing die-cast cars or signature plates, you must provide Proof of Purchase or Ownership. This can be a receipt of your purchase, or a photo of your set with today’s date clearly marked.
If you need a replacement for a damaged die-cast car, please include a photo of the damaged product when submitting your request.
How do I request replacement figures?
We can replace missing or damaged figures. You can request replacement figures on the Request Pieces page. From there, you can search the list manually for the figure number or input the figure number in the search bar.
When requesting figures, you must provide Proof of Purchase or Ownership. This can be a receipt of your purchase, or a photo of your set with today’s date clearly marked.
My set is missing a bag(s) of pieces. What do I do?
If your set is missing a bag(s) of pieces, please contact our team with the number(s) of the missing bag(s), and we will get new ones sent out right away.
Already submitted a request?
Contact our support team to know the status of your order. Please have your request ID and email address on hand.